 | Last week the scandal at the Passport Office made headlines. After repeated denials of a backlog by the Head of the Passport Office the Prime Minister was forced to admit that 30,000 applications had been delayed as the office dealt with unprecedented numbers of applications. Several constituents have sought my help. |
One such case involved a family who applied for a child’s first passport. They called the Passport Office after three weeks (the expected timeframe) only to be told that the application hadn’t even been looked at. They booked to have a callback within 48 hours to expedite the application. When the callback didn’t happen my constituent was told that, as a further request had been sent, the 48 hour callback time had been ‘reset’. My office took up the case and thankfully the issue was resolved in time for their departure – albeit at extra cost and with a great deal of stress and worry.
We’ve taken up the cases of all the constituents who have contacted me and I am delighted that we have been able to resolve them. But people should not have to resort to contacting their Members of Parliament in order to get a proper service from government.
We’ve taken up the cases of all the constituents who have contacted me and I am delighted that we have been able to resolve them. But people should not have to resort to contacting their Members of Parliament in order to get a proper service from government.
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